By now you’ve heard all the buzzwords: agile, omnichannel, lean, six sigma…they seem to come and go like the breeze. The truth is that forward-facing, and to some extent, reverse, logistics is an industry that’s on the move. There’s no one single model that has been established as the highest and best example of the [...]
eCommerce is an industry that’s booming, there’s absolutely no doubt. With more than $105 billion in actual sales during the second quarter of 2017, and a whopping 16.3 percent growth year over year during that same quarter, everything in eCommerce is coming up roses. But, just having an eCommerce presence isn’t enough to guarantee [...]
Partnering with a reverse logistics company is a great move for your retail business. Not only will your customers be happier with the way their returns are processed faster, you’ll quickly see the impact of that swift returns management on your bottom line. But not all reverse logistics companies are created equally, so before you [...]
With so many retailers investing heavily in the customer-facing portions of their supply chain, it’s astonishing the number that still are hazy on exactly what reverse fulfillment is all about. Reverse fulfillment is the yin to their customer-facing fulfillment yang, and it’s vital to the success of any business in the era of the lean [...]
Although eCommerce is growing at a rapid rate, with a forecasted sales value of $414 million for 2018, the returns rate of online products is frightful. At least 30 percent of all products ordered online are returned to eCommerce shops, as compared to just 8.89 percent that go back to brick and mortar shops. That’s [...]
These days, it’s not just a few niche companies that are looking for ways to be greener. It makes dollars and cents to have a reverse logistics process that’s good for the environment. Not only will your customers appreciate your extra efforts, but the savings you can realize by increasing your efficiencies can also be [...]
Is your reverse logistics policy as clear and effective as it could be? Do your employees understand exactly what to do with products when they show up damaged or in the entirely wrong packaging? It’s vital to have a clear, effective reverse logistics policy in place if you’re going to handle your own returns management. [...]
When your customers need to return an item to your reverse logistics team, you want to make the process as easy and fast as possible. This is where a Smart Label can be your company’s very best friend, especially if you’re handling a lot of returns every day. Smart Labels simplify returns by taking much [...]
Long gone are the days of one big seasonal selling season, now that has been replaced with customers who often buy things on the go and expect delivery almost immediately. The world we live in has changed and shippers are fighting to adapt in an eCommerce-friendly environment. Although surface-freight transport made up over one percent [...]
Returns are prickly points for many eCommerce retailers. They fear that too many returns will mean a significant loss in profit or an increase exposure to fraudulent returns, but the truth is that good returns are simply good business. Although you’ll probably need a returns management team to help you sort through the returns process, [...]
