How To Approach Reverse Logistics Like WalMart

In the last couple of years, WalMart has really stepped up its fulfillment game in its efforts to catch up to Amazon.com. WalMart.com got a total redo, from the ground up, then came the two-day shipping (which is now free without a membership fee) and now, an expansion of that free shipping into its third-party [...]

2018-12-13T16:46:01+00:00January 16th, 2019|Categories: Business, Reverse Logistics|0 Comments

3 Ways That Good Returns Pay You Right Back

No one really wants to have to deal with returns, but the reality is that if you’re selling something, some people won’t get it quite right on the first try. For online retailers, as much as 30 percent of your sales may ultimately come back. There’s no single solution to help slow the bleed, but [...]

What’s A Serial Returner + Do You Have Any?

Reverse logistics can be a huge expense for retailers, especially those in the eCommerce fashion segment. These merchants regularly see returns rates of around 30 percent, even when they’re doing everything right. It has little to do with the merchant and a lot to do with their customers, namely the “Serial Returner.” What is a [...]

2018-12-13T16:12:19+00:00January 2nd, 2019|Categories: Business, Customer Service, Returns Management|0 Comments

Is It Time To Revisit Your Returns Experience?

According to a recent article in Inbound Logistics, retailers continue to throw money away by neglecting their returns experiences. The example cited was Burberry, the iconic British luxury brand, which destroyed $38 million worth of unsold and returned items in the last year, bringing its five year total loss due to destruction to $400 million. [...]

2018-11-15T18:18:05+00:00December 19th, 2018|Categories: Business, e-Commerce, Return Policy|0 Comments

Are People Still Shopping In Physical Stores?

In this eCommerce age, it can be easy to fall into the thought trap that traditional retail is dying a slow death. The fact is that many retailers are still feeling their way into new niches and configurations that will serve them well in the decades to come. Not only is it important for retailers [...]

2018-04-13T19:06:44+00:00May 30th, 2018|Categories: Business, e-Commerce|Comments Off on Are People Still Shopping In Physical Stores?

Why Reverse Logistics Matters So Much To Your Business

Reverse logistics shouldn't be a term that’s new to anyone in retail today, but it seems that there are still businesses that are hesitant to officially put a reverse logistics plan into play. It’s almost as if not doing it will somehow curb the crushing wave of returns that are a part of eCommerce in [...]

2018-04-12T19:47:45+00:00May 23rd, 2018|Categories: Business, Returns Management, Reverse Logistics|0 Comments

The Connection Between Customers’ Behavior And Your Packaging

The nutritional label changes that manufacturers are required to make by July 26, 2018, have given many companies a chance to rethink how they’re dealing with their labels beyond packaged foods. If you sell anything that requires informational labeling, it may be high time to consider something a little bit different: How about a SmartLabel™? [...]

2018-03-20T19:04:50+00:00May 16th, 2018|Categories: Barcode, Business, Smart Label, Supply Chain|0 Comments

Use Real-Time Information To Increase Efficiency, Grow Your Business

Did you know your business could be more efficient and grow faster? Of course it could! There’s always room for improvement, especially if you’re not using real-time data to track your supply chain or handle your inventory management. Data can help you tighten up any aspect of your company, from order management to reverse logistics, [...]

2017-11-22T21:42:43+00:00January 24th, 2018|Categories: Business|0 Comments

How Customer Returns Can Lead To Greater Profits

It may seem pretty counterintuitive to proclaim that customer returns can actually be fairly profitable for your business, but the truth is that if they’re handled well by your returns management team, it can be true. Not only do good experiences with returns help improve customer retention, which opens all kinds of doors, field research [...]

2017-10-12T21:23:40+00:00December 6th, 2017|Categories: Business|0 Comments

4 Ways Your eCommerce Retail Site Needs A Streamlined Returns Process

Having a streamlined returns process for your eCommerce retail site can benefit you in a number of ways, including improving customer retention and even creating strong customer engagement, which ultimately leads to return sales. A really good returns process backed by an excellent reverse logistics team can make a dramatic difference in your number of [...]