What our returns management and reverse logistics clients are saying about us
Wow! Working with the Smart Returns team has been a real eye-opener for us. Having the pros manage all aspects of our returns process has not only helped us internally, but it has also been a great relationship-builder for us and our customers. Thank you so much for this great service!
I cannot tell you what a pleasure it is to know and see that our returns management process is being run the right way now. Not only is Smart Returns so efficient, but we are saving money and time along the way. And now we know our customers’ returns are being addressed. Thank you to the Smart Returns team!
In the past, I think our reverse logistics program was at about 75 or 80%. Now, with Smart Returns involved, I can honestly say we are between 95 and 100%. That is a huge difference! We are able to better focus on our customers and we hear only positive feedback about all of our returns options.
Before working with Smart Returns, our returns management was, to be honest, disorganized and inefficient. We offered returns, but we had no infrastructure in place to manage any of it properly. Now, we are so efficient and responsive when it comes to returns…and our customers have really taken notice of their new options.