3 Trends Pushing The Rise Of Free Return Policies

The way customers find products has been evolving rapidly over the last decade. So, too, have the ways that those shoppers have to return items that aren’t what they expected to get for their dollar. Where once the price of returning a product through the mail was an acceptable risk, now customers are asking for [...]

2019-01-21T17:45:43+00:00February 13th, 2019|Categories: Return Policy, Returns Management|0 Comments

3 Ways To Make Return Management Services Work For You, Your Customers

Sending orders out the door faster and faster has been the challenge for eCommerce companies for years, but now those same businesses are dealing with another issue: mounds of returns. This isn’t always because the products are defective or the wrong item was sent, in many cases returns happen because of shoppers who order several [...]

2019-01-21T17:41:09+00:00February 6th, 2019|Categories: e-Commerce, Returns Management|0 Comments

No Matter What The Holiday, Here Are 3 Approaches For Navigating Holiday Returns

In the world of eCommerce, holiday sales seasons come and go, and then for some they come and go a few more times as the year marches on. Holiday sales tend to create a surge of product sales, followed by a tsunami of returns from gift recipients who would have preferred that shirt in orange [...]

2019-01-15T22:48:26+00:00January 30th, 2019|Categories: e-Commerce, Returns Management|0 Comments

3 Ways That Good Returns Pay You Right Back

No one really wants to have to deal with returns, but the reality is that if you’re selling something, some people won’t get it quite right on the first try. For online retailers, as much as 30 percent of your sales may ultimately come back. There’s no single solution to help slow the bleed, but [...]

What’s A Serial Returner + Do You Have Any?

Reverse logistics can be a huge expense for retailers, especially those in the eCommerce fashion segment. These merchants regularly see returns rates of around 30 percent, even when they’re doing everything right. It has little to do with the merchant and a lot to do with their customers, namely the “Serial Returner.” What is a [...]

2018-12-13T16:12:19+00:00January 2nd, 2019|Categories: Business, Customer Service, Returns Management|0 Comments

5 Surefire Tips For A Better Return Process

Reverse logistics are tough on all kinds of businesses, but they’re particularly hard for eCommerce retailers. These folks can experience as high as 30 percent in returns in any given sales cycle! Whether your company sees a lot or just a few returns, it’s important that your returns process be as good as it can [...]

2018-12-12T20:25:03+00:00December 26th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

Are You Investing Enough In Returns, Returns, Returns?

With consumer confidence and incomes high and unemployment low, the National Retail Federation is predicting one of the biggest holiday shopping seasons in a long time. The organization is looking at total sales of $717.5 to $720.9 billion, a 4.3 to 4.8 percent increase over last year, which itself was a 5.3 percent increase over [...]

2018-11-15T18:11:49+00:00December 12th, 2018|Categories: e-Commerce, Return Policy, Returns Management, Reverse Logistics|0 Comments

4 Important Approaches To Managing e-Commerce Returns

For e-Commerce retailers, as it turns out, selling the thing is the easy part. Dealing with the nearly one-third of those sales when they come home to roost can be a cumbersome, expensive and time-consuming process. It’s an unfortunate reality that must be faced if an online retailer wants to succeed, however. e-Commerce Returns Management [...]

2018-11-15T18:04:26+00:00December 5th, 2018|Categories: e-Commerce, Return Policy, Returns Management|1 Comment

3 Ways To Optimize Returns And Increase Profits

What comes up must come down, and, sometimes, what goes out of your inventory will inevitably be returned. Stores with physical locations can expect around eight percent of their sales to be reversed, eCommerce retailers may see return rates as high as 30 percent, depending on their segment. No matter how you look at it, [...]

2018-11-15T17:10:38+00:00November 28th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

3 Approaches To Building Trust With Your Returns Management Partner

Having a returns management partner you can trust is truly a winning strategy for your eCommerce business. Unfortunately, relationships like this rarely appear spontaneously, instead you’ll have to put in some time and effort to get the most out of your collaboration. If your choice reverse logistics company is run by total pros, though, you’ll [...]

2018-10-16T15:14:58+00:00November 21st, 2018|Categories: Returns Management|0 Comments