Project Management

When you choose Smart Returns as your returns management partner, you are choosing a reverse logistics service provider that builds customer-focused project management into every step, every transaction and every conversation.

What do we mean by Project Management?

Smart Returns clients are happy clients. This personalized, always-on-top-of-your-needs approach translates into a returns management process that is managed fully and efficiently at all steps, for all clients.

Reverse logistics is not something that happens automatically and the same across the board. From case to case, customer to customer, return to return, all returns needs are different. Without people and variables, there is no efficiency and customized approach in the returns management process. That’s why all of our Smart Returns clients enjoy a one-point-of-contact project management component already built into their services.

These client service specialists are experts in customer service and in the returns process. They know the returns management business inside-and-out, and they are always focused on innovation, on the details and on efficiency in all aspects of reverse logistics. Whether you need to contact your dedicated representative via phone or email with an immediate need or you want regular, consistent check-ins (or both), you will realize right from the start that the Smart Returns approach is different from anything you have previously experienced.

Project Manager
One point of contact

Let’s Talk

We want to hear from you! Get in touch with us and see exactly how we can help manage the reverse logistics and returns management processes for you and your customers.

Wow! Working with the Smart Returns team has been a real eye-opener for us. Having the pros manage all aspects of our returns process has not only helped us internally, but it has also been a great relationship-builder for us and our customers. Thank you so much for this great service!
Clothing eRetailer, Clothing eRetailer
Before working with Smart Returns, our returns management was, to be honest, disorganized and inefficient. We offered returns, but we had no infrastructure in place to manage any of it properly. Now, we are so efficient and responsive when it comes to returns…and our customers have really taken notice of their new options.
Jewelry eStore, Jewelry eStore