Reverse logistics is not something that happens automatically and the same across the board. From case to case, customer to customer, return to return, all returns needs are different. Without people and variables, there is no efficiency and customized approach in the returns management process. That’s why all of our Smart Returns clients enjoy a one-point-of-contact project management component already built into their services.
These client service specialists are experts in customer service and in the returns process. They know the returns management business inside-and-out, and they are always focused on innovation, on the details and on efficiency in all aspects of reverse logistics. Whether you need to contact your dedicated representative via phone or email with an immediate need or you want regular, consistent check-ins (or both), you will realize right from the start that the Smart Returns approach is different from anything you have previously experienced.