Loading...

3 Trends Pushing The Rise Of Free Return Policies

The way customers find products has been evolving rapidly over the last decade. So, too, have the ways that those shoppers have to return items that aren’t what they expected to get for their dollar. Where once the price of returning a product through the mail was an acceptable risk, now customers are asking for [...]

2019-01-21T17:45:43+00:00February 13th, 2019|Categories: Return Policy, Returns Management|0 Comments

3 Ways To Make Return Management Services Work For You, Your Customers

Sending orders out the door faster and faster has been the challenge for eCommerce companies for years, but now those same businesses are dealing with another issue: mounds of returns. This isn’t always because the products are defective or the wrong item was sent, in many cases returns happen because of shoppers who order several [...]

2019-01-21T17:41:09+00:00February 6th, 2019|Categories: e-Commerce, Returns Management|0 Comments

No Matter What The Holiday, Here Are 3 Approaches For Navigating Holiday Returns

In the world of eCommerce, holiday sales seasons come and go, and then for some they come and go a few more times as the year marches on. Holiday sales tend to create a surge of product sales, followed by a tsunami of returns from gift recipients who would have preferred that shirt in orange [...]

2019-01-15T22:48:26+00:00January 30th, 2019|Categories: e-Commerce, Returns Management|0 Comments

Why Renting May Be The Future Of Apparel eCommerce

eCommerce as a whole is a healthy and growing sector, but the apparel niche continues to struggle with issues like high return rates. Bricks and clicks clothing shops have equally troublesome challenges, causing many to close store after store in hopes of regaining profitability. Those retailers that maintain a presence in the eCommerce space are [...]

2019-01-15T19:55:43+00:00January 23rd, 2019|Categories: e-Commerce|0 Comments

How To Approach Reverse Logistics Like WalMart

In the last couple of years, WalMart has really stepped up its fulfillment game in its efforts to catch up to Amazon.com. WalMart.com got a total redo, from the ground up, then came the two-day shipping (which is now free without a membership fee) and now, an expansion of that free shipping into its third-party [...]

2018-12-13T16:46:01+00:00January 16th, 2019|Categories: Business, Reverse Logistics|0 Comments

3 Ways That Good Returns Pay You Right Back

No one really wants to have to deal with returns, but the reality is that if you’re selling something, some people won’t get it quite right on the first try. For online retailers, as much as 30 percent of your sales may ultimately come back. There’s no single solution to help slow the bleed, but [...]

What’s A Serial Returner + Do You Have Any?

Reverse logistics can be a huge expense for retailers, especially those in the eCommerce fashion segment. These merchants regularly see returns rates of around 30 percent, even when they’re doing everything right. It has little to do with the merchant and a lot to do with their customers, namely the “Serial Returner.” What is a [...]

2018-12-13T16:12:19+00:00January 2nd, 2019|Categories: Business, Customer Service, Returns Management|0 Comments

5 Surefire Tips For A Better Return Process

Reverse logistics are tough on all kinds of businesses, but they’re particularly hard for eCommerce retailers. These folks can experience as high as 30 percent in returns in any given sales cycle! Whether your company sees a lot or just a few returns, it’s important that your returns process be as good as it can [...]

2018-12-12T20:25:03+00:00December 26th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

Is It Time To Revisit Your Returns Experience?

According to a recent article in Inbound Logistics, retailers continue to throw money away by neglecting their returns experiences. The example cited was Burberry, the iconic British luxury brand, which destroyed $38 million worth of unsold and returned items in the last year, bringing its five year total loss due to destruction to $400 million. [...]

2018-11-15T18:18:05+00:00December 19th, 2018|Categories: Business, e-Commerce, Return Policy|0 Comments

Are You Investing Enough In Returns, Returns, Returns?

With consumer confidence and incomes high and unemployment low, the National Retail Federation is predicting one of the biggest holiday shopping seasons in a long time. The organization is looking at total sales of $717.5 to $720.9 billion, a 4.3 to 4.8 percent increase over last year, which itself was a 5.3 percent increase over [...]

2018-11-15T18:11:49+00:00December 12th, 2018|Categories: e-Commerce, Return Policy, Returns Management, Reverse Logistics|0 Comments