What We Can Do

for you – and your customers

Reverse Logistics

Smart Returns is an outsourced returns management and reverse logistics services provider.

We join forces with your internal team to focus on making your returns process and supply chain activities smarter, easier, simpler and more cost-efficient for you and your customers, from start to finish. Our returns management services include: receiving your returns, aggregating merchandise to send back to your warehouse, integrating our systems with yours and managing your inventory for faster sale.

You can think of us as your U.S.-based address for client returns without the additional expense of international shipping returns. Best of all, you’ll experience great peace of mind knowing that your returns are being properly taken care of so that you can focus more closely on other high value activities, such as sales or business development. When it comes to returns management and supply chain efficiency, Smart Returns is the top choice for companies looking for a smarter—and better—returns process.

How the Smart Returns Process works

for you – and your customers


Choose how to generate
return label

Returns Process

Reverse Logistics


Consumer ships returns package via:

  • Mailbox
  • FedEx
  • Post Office


Returned packages are received at a U.S. location, goods are consolidated and shipped back to your international facility

Returns Management

We have your reverse logistics covered

Easy Tracking

You and your customers can follow your returns from start to finish, in real-time.

Full Integration 

Smart Returns works seamlessly with your systems for total returns management.

Quality Control 

Our returns process helps monitor and manage all aspects of your inventory.

Return Goods Policy

Generate loyalty and repeat business from your best customers with a fair and easy return policy.

Generate Shipping Materials 

Give your customers everything they need to return their items easily and efficiently.

Easy Resale

From steaming to repacking to restocking, our returns management team will quickly get your returned goods ready for resale.

Why SmartReturns?

Simple order return equals easy customer service

Total returns management from Smart Returns leads to an easy reverse logistics process, total visibility for your and your customers, increased loyalty and, ultimately, customer satisfaction and greater ROI down the road. Need more than returns management? We offer an array of 3PL services. Visit GlobalResponse3PL.com for more information.

Happy Customer


What our SmartReturns
clients are saying:

Wow! Working with the Smart Returns team has been a real eye-opener for us. Having the pros manage all aspects of our returns process has not only helped us internally, but it has also been a great relationship-builder for us and our customers. Thank you so much for this great service!

Get In Touch With Us

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