For many eCommerce companies, the sheer volume of returns is overwhelming. This isn’t because they did anything wrong, necessarily, it’s just kind of the nature of the beast when items like clothing are being purchased without a chance to see them in person. Even if you’re not selling the latest Chucks and designer jeans (clothing has [...]
f you run an eCommerce business, chances are good that you’ve already had a fair amount of experience handling returns. As your company scales, you will find that you can’t juggle it all, especially those multiplying returns that you also can’t afford to ignore. But what happens to your returns when you use a returns management [...]
Modern eCommerce retailers are increasingly being stress-tested. With customers demanding more free stuff, from free shipping to free returns, and wanting a more transparent shopping experience, the time is coming when wide swaths of the eCommerce industry may crack and fall down. Because those online retailers that can follow a certain giant Internet retailer’s every [...]
In the last couple of years, WalMart has really stepped up its fulfillment game in its efforts to catch up to Amazon.com. WalMart.com got a total redo, from the ground up, then came the two-day shipping (which is now free without a membership fee) and now, an expansion of that free shipping into its third-party [...]
No one really wants to have to deal with returns, but the reality is that if you’re selling something, some people won’t get it quite right on the first try. For online retailers, as much as 30 percent of your sales may ultimately come back. There’s no single solution to help slow the bleed, but [...]
Reverse logistics are tough on all kinds of businesses, but they’re particularly hard for eCommerce retailers. These folks can experience as high as 30 percent in returns in any given sales cycle! Whether your company sees a lot or just a few returns, it’s important that your returns process be as good as it can [...]
With consumer confidence and incomes high and unemployment low, the National Retail Federation is predicting one of the biggest holiday shopping seasons in a long time. The organization is looking at total sales of $717.5 to $720.9 billion, a 4.3 to 4.8 percent increase over last year, which itself was a 5.3 percent increase over [...]
What comes up must come down, and, sometimes, what goes out of your inventory will inevitably be returned. Stores with physical locations can expect around eight percent of their sales to be reversed, eCommerce retailers may see return rates as high as 30 percent, depending on their segment. No matter how you look at it, [...]
It’s no secret that good returns are good business, especially in the eCommerce space. Customers are understandably hesitant to risk purchasing a product they can’t interact with in real life without some way to get their money back, but it makes it difficult for you to know which transactions will turn into returns, let alone [...]
When your returns can drop in from almost anywhere and do so unexpectedly, reverse logistics can turn into a stressful situation quickly. Your people want to do better, as do you, but all the different shaped and sized packages and inconsistently labeled products make for slow going in your returns management department. There has to [...]
