Perhaps you are just now realizing that your returns management offerings are not really keeping up with the rest of your success, causing some major ill will between shoppers and your brand. What’s a small business owner to do? Well, good returns management is just good business. Time to look into a reverse logistics team! [...]
Choosing a reverse logistics partner is a little like choosing an office assistant. You need them to really be on top of their game, they need to know their industry inside and out and above all, they need to put the good of the business first. A good returns management team is all of this [...]
Anyone who has spent any amount of time dealing with eCommerce can tell you, running an online shop or bricks-and-clicks operation means becoming proficient in handling returns. Reverse logistics has to be a high priority, especially when you consider that as much as 30 percent of what’s ordered from eCommerce vendors is returned. This is [...]
Selling anything online has become a careful balancing act between moving enough inventory to make a meaningful profit and not getting bogged down with too many returns to justify the effort you’re putting forth. Because returns can reach 30 percent in some eCommerce retail sectors, it’s vital that your returns process is as streamlined as [...]
Whether you’re just getting started in eCommerce or you’re a online shop veteran, at some point you’ll have to give some serious thought to building or hiring a returns management team. The world of eCommerce simply generates too many returns to ignore this vital part of the supply chain. Some niches can expect as much [...]
Even though 81 percent of supply chain execs now consider big data analytics to be an important technology, even more important than digital supply chains and advancements in the Internet of Things, 89 percent of supply chain organizations are still relying on legacy systems that are reducing or preventing the use of big data, according [...]
By now you know it’s vital to have a returns management process in place to handle all those returns you’re getting from your eCommerce arm, as well as the trickle of bring-backs to your brick-and-mortar shop. Just having a reverse logistics team isn’t enough, though, if it’s not functioning well. But how can you tell [...]
According to a recent study by UPS and Comscore, returns are an area where U.S. retailers continue to struggle. There’s still a lot of room to improve in this arena, from the development of an easy to understand return policy to the actual return or exchange experience in-store. Even shipping products back to the retailer [...]
A small business like yours has to make careful decisions when it comes to spending, especially when it comes to services that might be otherwise optional. Every nickel you put out into the world needs to bring back another, or better yet, a dime, otherwise you can’t make payroll or even keep the lights on. [...]
Is your reverse logistics policy as clear and effective as it could be? Do your employees understand exactly what to do with products when they show up damaged or in the entirely wrong packaging? It’s vital to have a clear, effective reverse logistics policy in place if you’re going to handle your own returns management. [...]
