3 Ways To Better Manage Inevitable Customer Returns

eCommerce is growing and in a big way. Reuters reports that sales are expected to top $1 trillion by 2027, but of course it’s common knowledge that as much as about 30 percent of those online sales will be returned. This is the reason for UPS’s National Returns Day, the day of the year with [...]

2018-09-21T20:21:07+00:00October 3rd, 2018|Categories: Return Policy, Returns Management|0 Comments

Yes, There Is Value In A Sound Customer Return Operation

Your customers are everything. Without them you’d have no one to sell your products to, but at the same time, they can cost you a bundle when it comes to returns management. Not only is the average online retailer now handling returns at a rate of about 12 percent, eCommerce shops that specialize in clothing [...]

2018-08-15T19:24:13+00:00September 26th, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

3 Tips For Lowering Your Returns Management Costs

While eCommerce companies are seeing an uptick in spending on their goods, they’re also seeing more and more returns as a result. As much as 40 percent of purchases in some online segments are returned, especially when it comes to fashion and other areas where fit is critical. Sure, you may not be seeing numbers [...]

2018-08-15T19:13:06+00:00September 19th, 2018|Categories: Returns Management|0 Comments

Do Your Customers Like To Try Before They Buy?

It’s no secret that the biggest percentage of returns to eCommerce retailers come from apparel . Clothing, shoes and other accessories are unique in that the fit really matters a lot. In fact, it’s about the only thing that does. When a customer buys a shirt or a pair of jeans from your eCommerce shop, [...]

2018-07-03T16:30:01+00:00August 29th, 2018|Categories: Return Policy, Returns Management|0 Comments

Beyond Free Return Shipping

Data is everywhere, and if your eCommerce company is paying attention, the information that you’re swimming in every day could be used to improve your returns management by eliminating many of the reasons that customers send their orders back. According to a recent article in Entrepreneur, 67 percent of all returns could have been prevented [...]

2018-07-03T16:24:05+00:00August 22nd, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

Why Getting Returns Right Matters

It’s enough to make a retailer have a panic attack when you consider that over 30 percent of all products ordered online are returned, especially in sectors like fashion where descriptions and fit matter most. The return rate for similar brick and mortar stores is just 8.89 percent, according to an infographic published by Invesp. [...]

2018-07-03T15:40:20+00:00August 8th, 2018|Categories: Returns Management|0 Comments

Why You Need To Pay Attention To Returns

“What gets measured gets managed,” the axiom goes, so why is it that so many retailers and eCommerce companies are still ignoring their returns? A recent study by Peerless Research Group has revealed that 2017 was yet another year where reverse logistics went by the wayside for many eCommerce operations, even as returns increased across [...]

2018-06-13T14:33:48+00:00July 25th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

4 Characteristics Of The Best Return Management Solutions

In today’s high-return online retail world, the question isn’t if, but when, you’ll have to choose a returns management solution. For some businesses, this will take the form of an in-house team that uses various tools to move your returns back to the warehouse quickly, for others it could be a returns management solution provided [...]

2018-05-21T19:09:48+00:00July 11th, 2018|Categories: Returns Management|0 Comments

The Connection Between Smartphones And Reverse Logistics

As smartphones and other connected devices become more and more a way of life for pretty much everyone, the question of what to do with them when a user upgrades or a phone breaks down has to be asked. More specifically, what happens to their data? Some retailers that accept upgrades demand that users wipe [...]

2018-05-21T18:58:57+00:00June 27th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

Yes, Returns Management Can Be A Revenue Stream

Looking for a new way to bring in money for your eCommerce or retail store? Have you considered a returns management team? While it might seem counterintuitive, having a dedicated reverse logistics arm can actually open up new revenue streams and opportunities for income to trickle in from areas beyond your main retail operation. How [...]

2018-04-13T19:22:38+00:00June 6th, 2018|Categories: Returns Management|0 Comments