The way customers find products has been evolving rapidly over the last decade. So, too, have the ways that those shoppers have to return items that aren’t what they expected to get for their dollar. Where once the price of returning a product through the mail was an acceptable risk, now customers are asking for [...]
According to a recent article in Inbound Logistics, retailers continue to throw money away by neglecting their returns experiences. The example cited was Burberry, the iconic British luxury brand, which destroyed $38 million worth of unsold and returned items in the last year, bringing its five year total loss due to destruction to $400 million. [...]
With consumer confidence and incomes high and unemployment low, the National Retail Federation is predicting one of the biggest holiday shopping seasons in a long time. The organization is looking at total sales of $717.5 to $720.9 billion, a 4.3 to 4.8 percent increase over last year, which itself was a 5.3 percent increase over [...]
For e-Commerce retailers, as it turns out, selling the thing is the easy part. Dealing with the nearly one-third of those sales when they come home to roost can be a cumbersome, expensive and time-consuming process. It’s an unfortunate reality that must be faced if an online retailer wants to succeed, however. e-Commerce Returns Management [...]
When your business was still in its infancy, it wasn’t a big deal to keep track of returns when they arrived at your door. They didn’t amount to more than a few a day back then, but as you’ve grown, so has the volume of returned merchandise. You may think your reverse logistics process is [...]
eCommerce is growing and in a big way. Reuters reports that sales are expected to top $1 trillion by 2027, but of course it’s common knowledge that as much as about 30 percent of those online sales will be returned. This is the reason for UPS’s National Returns Day, the day of the year with [...]
Your customers are everything. Without them you’d have no one to sell your products to, but at the same time, they can cost you a bundle when it comes to returns management. Not only is the average online retailer now handling returns at a rate of about 12 percent, eCommerce shops that specialize in clothing [...]
It’s no secret that the biggest percentage of returns to eCommerce retailers come from apparel . Clothing, shoes and other accessories are unique in that the fit really matters a lot. In fact, it’s about the only thing that does. When a customer buys a shirt or a pair of jeans from your eCommerce shop, [...]
Data is everywhere, and if your eCommerce company is paying attention, the information that you’re swimming in every day could be used to improve your returns management by eliminating many of the reasons that customers send their orders back. According to a recent article in Entrepreneur, 67 percent of all returns could have been prevented [...]
Online shopping is like a freight train that can’t be stopped. For the last several years, it has showed consistent year-over-year growth in the double-digit percentages. The 2017 holiday season alone grossed over $119 billion, a 16.9 percent year-over-year increase, according to US Census data. Unfortunately, what goes up must also come down, and what’s [...]
