Sending orders out the door faster and faster has been the challenge for eCommerce companies for years, but now those same businesses are dealing with another issue: mounds of returns. This isn’t always because the products are defective or the wrong item was sent, in many cases returns happen because of shoppers who order several [...]
In the world of eCommerce, holiday sales seasons come and go, and then for some they come and go a few more times as the year marches on. Holiday sales tend to create a surge of product sales, followed by a tsunami of returns from gift recipients who would have preferred that shirt in orange [...]
eCommerce as a whole is a healthy and growing sector, but the apparel niche continues to struggle with issues like high return rates. Bricks and clicks clothing shops have equally troublesome challenges, causing many to close store after store in hopes of regaining profitability. Those retailers that maintain a presence in the eCommerce space are [...]
According to a recent article in Inbound Logistics, retailers continue to throw money away by neglecting their returns experiences. The example cited was Burberry, the iconic British luxury brand, which destroyed $38 million worth of unsold and returned items in the last year, bringing its five year total loss due to destruction to $400 million. [...]
With consumer confidence and incomes high and unemployment low, the National Retail Federation is predicting one of the biggest holiday shopping seasons in a long time. The organization is looking at total sales of $717.5 to $720.9 billion, a 4.3 to 4.8 percent increase over last year, which itself was a 5.3 percent increase over [...]
For e-Commerce retailers, as it turns out, selling the thing is the easy part. Dealing with the nearly one-third of those sales when they come home to roost can be a cumbersome, expensive and time-consuming process. It’s an unfortunate reality that must be faced if an online retailer wants to succeed, however. e-Commerce Returns Management [...]
The first eCommerce retailers opened up shop in the mid-1990s, barely noticed by the retail industry as a whole. In fact, the Census didn’t bother to record their sales until 1999, when eCommerce represented just 0.6 percent of the retail sector. At the end of 2017, eCommerce controlled 9.1 percent of all retail sales, and [...]
Source: https://www.hawksearch.com/ Real life and the virtual one are slowly becoming indistinguishable, especially when it comes to shopping. The digital sea isn’t what it used to be, now there are ferries crossing it constantly to make connections between online-first companies and their brick and mortar shops, as well as joining the traditional brick-and-mortar retailers [...]
In this eCommerce age, it can be easy to fall into the thought trap that traditional retail is dying a slow death. The fact is that many retailers are still feeling their way into new niches and configurations that will serve them well in the decades to come. Not only is it important for retailers [...]
If you’ve been a part of the eCommerce world for very long, you’ve seen how quickly the retail supply chain can shift due to customer demands. These days, it’s fine to wait a week for shipping, tomorrow more than four days is just too many. As customer needs and wants evolve, so must your supply [...]
