Customers everywhere want to know that they can return their purchases, should there be a problem. No one in retail is unaware of this fact, but it seems that giving those customers an easy returns process is still not a high priority for businesses in the retail sector. In fact, according to a recent survey [...]
Throughout the fourth quarter of 2016 (and this most recent holiday season), eCommerce became a $102.7 billion sector, proving once and for all that it’s an industry that’s here to stay. With the maturation of virtual retail comes the need for more help from related industries like reverse logistics, which is an area that’s growing [...]
Returns have been an inconvenience for retailers long before we could all buy whatever our heart desired on the Internet. But today, they’re high stakes, with about a 30 percent return rate overall for eCommerce and an even higher 40 percent for returns to eCommerce clothing retailers. That’s serious money for eCommerce retailers of all [...]
For many companies like yours, the very first item that should be on your “to do” list is adding a dedicated reverse logistics team. Whether that team comes from within your organization or you find extra help from a company that specializes in returns management, the results can spell huge leaps for your customer service. [...]
Reverse logistics is more than just taking a product back from a dissatisfied customer. In fact, what returns management can do for your company is monumental, from the moment an item leaves the warehouse, headed to its purchaser, until it comes back and is ultimately re-entered into the system somewhere. From each important part of [...]
The 2016 eCommerce holiday shopping season sales are expected to grow another 17 percent year over year, according eMarketer, which means even more wrong color, wrong size sweaters are going to end up being gifted to recipients who hope dearly that they’ll be able to return or exchange them quickly. Unfortunately, most eCommerce companies [...]
Although eCommerce sales numbers are ever-climbing, customers continue to report that there’s a lot left to be desired with the experience. According to an ongoing study by UPS, returns satisfaction is among the areas where online shoppers are least satisfied, even when considering brick-and-mortar stores with online shops. A mere 67 percent of shoppers reported [...]
Returns management and reverse logistics are sometimes the elephant in the room for so many eCommerce retailers. Even though customer satisfaction with these processes has increased modestly, they still have a long way to go to be on par with other aspects of eCommerce that absolutely delight customers everywhere. Good Returns Policies Make Good Business [...]
