According to a recent study by UPS and Comscore, returns are an area where U.S. retailers continue to struggle. There’s still a lot of room to improve in this arena, from the development of an easy to understand return policy to the actual return or exchange experience in-store. Even shipping products back to the retailer [...]
These days, it’s not just a few niche companies that are looking for ways to be greener. It makes dollars and cents to have a reverse logistics process that’s good for the environment. Not only will your customers appreciate your extra efforts, but the savings you can realize by increasing your efficiencies can also be [...]
A small business like yours has to make careful decisions when it comes to spending, especially when it comes to services that might be otherwise optional. Every nickel you put out into the world needs to bring back another, or better yet, a dime, otherwise you can’t make payroll or even keep the lights on. [...]
Is your reverse logistics policy as clear and effective as it could be? Do your employees understand exactly what to do with products when they show up damaged or in the entirely wrong packaging? It’s vital to have a clear, effective reverse logistics policy in place if you’re going to handle your own returns management. [...]
When your customers need to return an item to your reverse logistics team, you want to make the process as easy and fast as possible. This is where a Smart Label can be your company’s very best friend, especially if you’re handling a lot of returns every day. Smart Labels simplify returns by taking much [...]
When you already have a lot of business expenses, it’s sensible to try to weigh the cost benefit of any new program or team you’re considering. But the truth is that not everything comes down to dollars and cents. For example, returns management is much more complicated than return on investment, though that’s certainly something [...]
Modern shopping offers a lot of advantages for businesses, like the ability to be totally digital and still bring in lots of sales. However, having any sort of eCommerce platform also means you’ll probably experience a very high number of returns each year. A good returns management team can make a huge impact on your [...]
Long gone are the days of one big seasonal selling season, now that has been replaced with customers who often buy things on the go and expect delivery almost immediately. The world we live in has changed and shippers are fighting to adapt in an eCommerce-friendly environment. Although surface-freight transport made up over one percent [...]
Opening an eCommerce business can be challenging by itself without the added complication of having to learn a lot of new concepts that are related. The supply chain is a vital piece of the puzzle, however, and one you should be comfortable with before you ship your very first item. Understanding what it is and [...]
Returns are prickly points for many eCommerce retailers. They fear that too many returns will mean a significant loss in profit or an increase exposure to fraudulent returns, but the truth is that good returns are simply good business. Although you’ll probably need a returns management team to help you sort through the returns process, [...]
