Online sales are growing exponentially, with the National Retail Federation predicting total online sales for 2017 to total between $427 and $443 billion. This is great news for eCommerce companies and bricks and clicks retailers, but it also creates a conundrum for them at the same time. Some segments see returns as high as 30 [...]
By now you’ve heard all the buzzwords: agile, omnichannel, lean, six sigma…they seem to come and go like the breeze. The truth is that forward-facing, and to some extent, reverse, logistics is an industry that’s on the move. There’s no one single model that has been established as the highest and best example of the [...]
Did you know your business could be more efficient and grow faster? Of course it could! There’s always room for improvement, especially if you’re not using real-time data to track your supply chain or handle your inventory management. Data can help you tighten up any aspect of your company, from order management to reverse logistics, [...]
If you’ve been a part of the eCommerce world for very long, you’ve seen how quickly the retail supply chain can shift due to customer demands. These days, it’s fine to wait a week for shipping, tomorrow more than four days is just too many. As customer needs and wants evolve, so must your supply [...]
By now you know it’s vital to have a returns management process in place to handle all those returns you’re getting from your eCommerce arm, as well as the trickle of bring-backs to your brick-and-mortar shop. Just having a reverse logistics team isn’t enough, though, if it’s not functioning well. But how can you tell [...]
eCommerce is an industry that’s booming, there’s absolutely no doubt. With more than $105 billion in actual sales during the second quarter of 2017, and a whopping 16.3 percent growth year over year during that same quarter, everything in eCommerce is coming up roses. But, just having an eCommerce presence isn’t enough to guarantee [...]
Partnering with a reverse logistics company is a great move for your retail business. Not only will your customers be happier with the way their returns are processed faster, you’ll quickly see the impact of that swift returns management on your bottom line. But not all reverse logistics companies are created equally, so before you [...]
With so many retailers investing heavily in the customer-facing portions of their supply chain, it’s astonishing the number that still are hazy on exactly what reverse fulfillment is all about. Reverse fulfillment is the yin to their customer-facing fulfillment yang, and it’s vital to the success of any business in the era of the lean [...]
Although eCommerce is growing at a rapid rate, with a forecasted sales value of $414 million for 2018, the returns rate of online products is frightful. At least 30 percent of all products ordered online are returned to eCommerce shops, as compared to just 8.89 percent that go back to brick and mortar shops. That’s [...]
It may seem pretty counterintuitive to proclaim that customer returns can actually be fairly profitable for your business, but the truth is that if they’re handled well by your returns management team, it can be true. Not only do good experiences with returns help improve customer retention, which opens all kinds of doors, field research [...]
