Running your own reverse logistics team can require a significant effort to get things just right. The team has to be trained to pay attention to detail, but to do so quickly, the equipment and tools have to be optimized to allow as many returns as possible to move through that department each day, as [...]
It’s amazing how far businesses will go to avoid returns, but the truth of the matter is that these days, they’re just another part of being a retailer. In fact, as much as 40 percent of merchandise purchased online will be returned, depending on your particular sector, so treating your returns management services as a [...]
Perhaps you are just now realizing that your returns management offerings are not really keeping up with the rest of your success, causing some major ill will between shoppers and your brand. What’s a small business owner to do? Well, good returns management is just good business. Time to look into a reverse logistics team! [...]
Choosing a reverse logistics partner is a little like choosing an office assistant. You need them to really be on top of their game, they need to know their industry inside and out and above all, they need to put the good of the business first. A good returns management team is all of this [...]
Anyone who has spent any amount of time dealing with eCommerce can tell you, running an online shop or bricks-and-clicks operation means becoming proficient in handling returns. Reverse logistics has to be a high priority, especially when you consider that as much as 30 percent of what’s ordered from eCommerce vendors is returned. This is [...]
Selling anything online has become a careful balancing act between moving enough inventory to make a meaningful profit and not getting bogged down with too many returns to justify the effort you’re putting forth. Because returns can reach 30 percent in some eCommerce retail sectors, it’s vital that your returns process is as streamlined as [...]
Whether you’re just getting started in eCommerce or you’re a online shop veteran, at some point you’ll have to give some serious thought to building or hiring a returns management team. The world of eCommerce simply generates too many returns to ignore this vital part of the supply chain. Some niches can expect as much [...]
Omnichannel is everywhere in the world of fulfillment, but when it comes to buzzwords, it still seems to be a fairly ephemeral concept. DC Velocity, in conjunction with the tech research firm ARC Advisory Group, recently released its fifth annual survey on retail fulfillment practices, which included some interesting insights on omnichannel fulfillment and reverse [...]
Forward-facing logistics supply chains have been increasingly incorporating technology to measure and automate everything from picking orders to tracking and reordering inventory, but the reverse logistics side has not been keeping pace. In fact, reverse logistics could benefit massively from technology that continues to be implemented slowly, if at all. Perhaps it’s because it’s more [...]
Even though 81 percent of supply chain execs now consider big data analytics to be an important technology, even more important than digital supply chains and advancements in the Internet of Things, 89 percent of supply chain organizations are still relying on legacy systems that are reducing or preventing the use of big data, according [...]
