For e-Commerce retailers, as it turns out, selling the thing is the easy part. Dealing with the nearly one-third of those sales when they come home to roost can be a cumbersome, expensive and time-consuming process. It’s an unfortunate reality that must be faced if an online retailer wants to succeed, however. e-Commerce Returns Management [...]
What comes up must come down, and, sometimes, what goes out of your inventory will inevitably be returned. Stores with physical locations can expect around eight percent of their sales to be reversed, eCommerce retailers may see return rates as high as 30 percent, depending on their segment. No matter how you look at it, [...]
Having a returns management partner you can trust is truly a winning strategy for your eCommerce business. Unfortunately, relationships like this rarely appear spontaneously, instead you’ll have to put in some time and effort to get the most out of your collaboration. If your choice reverse logistics company is run by total pros, though, you’ll [...]
It’s no secret that good returns are good business, especially in the eCommerce space. Customers are understandably hesitant to risk purchasing a product they can’t interact with in real life without some way to get their money back, but it makes it difficult for you to know which transactions will turn into returns, let alone [...]
Everyone knows that sometimes an end is a new beginning, that a closed door leads to an open window. Sometimes a return is the path to a whole lot of purchases. In fact, after a customer has bought something from you, they’re 27 percent more likely to buy a second time and 54 percent more [...]
When your business was still in its infancy, it wasn’t a big deal to keep track of returns when they arrived at your door. They didn’t amount to more than a few a day back then, but as you’ve grown, so has the volume of returned merchandise. You may think your reverse logistics process is [...]
eCommerce is growing and in a big way. Reuters reports that sales are expected to top $1 trillion by 2027, but of course it’s common knowledge that as much as about 30 percent of those online sales will be returned. This is the reason for UPS’s National Returns Day, the day of the year with [...]
Your customers are everything. Without them you’d have no one to sell your products to, but at the same time, they can cost you a bundle when it comes to returns management. Not only is the average online retailer now handling returns at a rate of about 12 percent, eCommerce shops that specialize in clothing [...]
While eCommerce companies are seeing an uptick in spending on their goods, they’re also seeing more and more returns as a result. As much as 40 percent of purchases in some online segments are returned, especially when it comes to fashion and other areas where fit is critical. Sure, you may not be seeing numbers [...]
It’s no secret that the biggest percentage of returns to eCommerce retailers come from apparel . Clothing, shoes and other accessories are unique in that the fit really matters a lot. In fact, it’s about the only thing that does. When a customer buys a shirt or a pair of jeans from your eCommerce shop, [...]
