Choosing a reverse logistics partner is a little like choosing an office assistant. You need them to really be on top of their game, they need to know their industry inside and out and above all, they need to put the good of the business first. A good returns management team is all of this [...]
Anyone who has spent any amount of time dealing with eCommerce can tell you, running an online shop or bricks-and-clicks operation means becoming proficient in handling returns. Reverse logistics has to be a high priority, especially when you consider that as much as 30 percent of what’s ordered from eCommerce vendors is returned. This is [...]
Selling anything online has become a careful balancing act between moving enough inventory to make a meaningful profit and not getting bogged down with too many returns to justify the effort you’re putting forth. Because returns can reach 30 percent in some eCommerce retail sectors, it’s vital that your returns process is as streamlined as [...]
Whether you’re just getting started in eCommerce or you’re a online shop veteran, at some point you’ll have to give some serious thought to building or hiring a returns management team. The world of eCommerce simply generates too many returns to ignore this vital part of the supply chain. Some niches can expect as much [...]
Omnichannel is everywhere in the world of fulfillment, but when it comes to buzzwords, it still seems to be a fairly ephemeral concept. DC Velocity, in conjunction with the tech research firm ARC Advisory Group, recently released its fifth annual survey on retail fulfillment practices, which included some interesting insights on omnichannel fulfillment and reverse [...]
Forward-facing logistics supply chains have been increasingly incorporating technology to measure and automate everything from picking orders to tracking and reordering inventory, but the reverse logistics side has not been keeping pace. In fact, reverse logistics could benefit massively from technology that continues to be implemented slowly, if at all. Perhaps it’s because it’s more [...]
Even though 81 percent of supply chain execs now consider big data analytics to be an important technology, even more important than digital supply chains and advancements in the Internet of Things, 89 percent of supply chain organizations are still relying on legacy systems that are reducing or preventing the use of big data, according [...]
Online sales are growing exponentially, with the National Retail Federation predicting total online sales for 2017 to total between $427 and $443 billion. This is great news for eCommerce companies and bricks and clicks retailers, but it also creates a conundrum for them at the same time. Some segments see returns as high as 30 [...]
By now you’ve heard all the buzzwords: agile, omnichannel, lean, six sigma…they seem to come and go like the breeze. The truth is that forward-facing, and to some extent, reverse, logistics is an industry that’s on the move. There’s no one single model that has been established as the highest and best example of the [...]
Did you know your business could be more efficient and grow faster? Of course it could! There’s always room for improvement, especially if you’re not using real-time data to track your supply chain or handle your inventory management. Data can help you tighten up any aspect of your company, from order management to reverse logistics, [...]
