Everyone knows that sometimes an end is a new beginning, that a closed door leads to an open window. Sometimes a return is the path to a whole lot of purchases. In fact, after a customer has bought something from you, they’re 27 percent more likely to buy a second time and 54 percent more [...]
When your business was still in its infancy, it wasn’t a big deal to keep track of returns when they arrived at your door. They didn’t amount to more than a few a day back then, but as you’ve grown, so has the volume of returned merchandise. You may think your reverse logistics process is [...]
According to a report recently generated by Walmart, the future is nothing but green. The company has set goals to achieve zero waste in facilities located in Canada, Japan, the UK and the United States by 2025. Behind the scenes, the big box giant has already been making mighty strides toward this goal. For example, [...]
Usually, when the word “logistics” comes up, people are talking about the forward, customer-facing side. This part of the supply chain gets a lot of attention for constantly innovating and finding new ways to increase both speed and efficiency. What fewer people, even business owners, pay attention to is reverse logistics, the processes by which [...]
Your customers are everything. Without them you’d have no one to sell your products to, but at the same time, they can cost you a bundle when it comes to returns management. Not only is the average online retailer now handling returns at a rate of about 12 percent, eCommerce shops that specialize in clothing [...]
Your current reverse logistics process is going pretty well, isn’t it? If you can’t say one way or the other, it’s definitely time to re-evaluate how your returns management system is working. Whether you are or you work with service companies that are constantly replacing parts in the field or eCommerce merchants that experience the [...]
Data is everywhere, and if your eCommerce company is paying attention, the information that you’re swimming in every day could be used to improve your returns management by eliminating many of the reasons that customers send their orders back. According to a recent article in Entrepreneur, 67 percent of all returns could have been prevented [...]
For eCommerce retailers in the fashion industry, returns have been a challenge for some time. With return rates as high as 30 to 40 percent in some cases, the entire sector has been searching for a better solution to a problem that threatens to bring them to their knees every day. Customers want free shipping [...]
“What gets measured gets managed,” the axiom goes, so why is it that so many retailers and eCommerce companies are still ignoring their returns? A recent study by Peerless Research Group has revealed that 2017 was yet another year where reverse logistics went by the wayside for many eCommerce operations, even as returns increased across [...]
As smartphones and other connected devices become more and more a way of life for pretty much everyone, the question of what to do with them when a user upgrades or a phone breaks down has to be asked. More specifically, what happens to their data? Some retailers that accept upgrades demand that users wipe [...]
