When you already have a lot of business expenses, it’s sensible to try to weigh the cost benefit of any new program or team you’re considering. But the truth is that not everything comes down to dollars and cents. For example, returns management is much more complicated than return on investment, though that’s certainly something [...]
Modern shopping offers a lot of advantages for businesses, like the ability to be totally digital and still bring in lots of sales. However, having any sort of eCommerce platform also means you’ll probably experience a very high number of returns each year. A good returns management team can make a huge impact on your [...]
Long gone are the days of one big seasonal selling season, now that has been replaced with customers who often buy things on the go and expect delivery almost immediately. The world we live in has changed and shippers are fighting to adapt in an eCommerce-friendly environment. Although surface-freight transport made up over one percent [...]
Returns are prickly points for many eCommerce retailers. They fear that too many returns will mean a significant loss in profit or an increase exposure to fraudulent returns, but the truth is that good returns are simply good business. Although you’ll probably need a returns management team to help you sort through the returns process, [...]
As retailers start to work on their plans for Black Friday 2017, an even more overwhelming deadline looms. In fact, it’s almost the direct result of the intense competition eCommerce business owners have drummed up over cheap deals for holiday gifts and an increasing reliance on online shopping during the winter. That big day is [...]
Having a streamlined returns process for your eCommerce retail site can benefit you in a number of ways, including improving customer retention and even creating strong customer engagement, which ultimately leads to return sales. A really good returns process backed by an excellent reverse logistics team can make a dramatic difference in your number of [...]
Customers everywhere want to know that they can return their purchases, should there be a problem. No one in retail is unaware of this fact, but it seems that giving those customers an easy returns process is still not a high priority for businesses in the retail sector. In fact, according to a recent survey [...]
Hiring a US returns management provider can be a complicated process, so it’s important that you choose the right one up front. Although you can do some preliminary legwork online and by asking other business owners for referrals, you should take the time to ask the big questions. After all, there’s no way to know [...]
