No one really wants to have to deal with returns, but the reality is that if you’re selling something, some people won’t get it quite right on the first try. For online retailers, as much as 30 percent of your sales may ultimately come back. There’s no single solution to help slow the bleed, but [...]
The first eCommerce retailers opened up shop in the mid-1990s, barely noticed by the retail industry as a whole. In fact, the Census didn’t bother to record their sales until 1999, when eCommerce represented just 0.6 percent of the retail sector. At the end of 2017, eCommerce controlled 9.1 percent of all retail sales, and [...]
With so many retailers investing heavily in the customer-facing portions of their supply chain, it’s astonishing the number that still are hazy on exactly what reverse fulfillment is all about. Reverse fulfillment is the yin to their customer-facing fulfillment yang, and it’s vital to the success of any business in the era of the lean [...]
Sometimes it’s those little things that make a big difference. Sometimes it’s not that you can’t provide the same level of care in your supply chain as your competition, it’s that you want to do even more to ensure that one time visitors to your website become lifetime customers and that your reputation shines while [...]
Having a streamlined returns process for your eCommerce retail site can benefit you in a number of ways, including improving customer retention and even creating strong customer engagement, which ultimately leads to return sales. A really good returns process backed by an excellent reverse logistics team can make a dramatic difference in your number of [...]
Customers everywhere want to know that they can return their purchases, should there be a problem. No one in retail is unaware of this fact, but it seems that giving those customers an easy returns process is still not a high priority for businesses in the retail sector. In fact, according to a recent survey [...]
Returns have been an inconvenience for retailers long before we could all buy whatever our heart desired on the Internet. But today, they’re high stakes, with about a 30 percent return rate overall for eCommerce and an even higher 40 percent for returns to eCommerce clothing retailers. That’s serious money for eCommerce retailers of all [...]
For many companies like yours, the very first item that should be on your “to do” list is adding a dedicated reverse logistics team. Whether that team comes from within your organization or you find extra help from a company that specializes in returns management, the results can spell huge leaps for your customer service. [...]
Reverse logistics is more than just taking a product back from a dissatisfied customer. In fact, what returns management can do for your company is monumental, from the moment an item leaves the warehouse, headed to its purchaser, until it comes back and is ultimately re-entered into the system somewhere. From each important part of [...]
The 2016 eCommerce holiday shopping season sales are expected to grow another 17 percent year over year, according eMarketer, which means even more wrong color, wrong size sweaters are going to end up being gifted to recipients who hope dearly that they’ll be able to return or exchange them quickly. Unfortunately, most eCommerce companies [...]
