Although eCommerce sales numbers are ever-climbing, customers continue to report that there’s a lot left to be desired with the experience. According to an ongoing study by UPS, returns satisfaction is among the areas where online shoppers are least satisfied, even when considering brick-and-mortar stores with online shops. A mere 67 percent of shoppers reported [...]
Retailers have been able to capture a much higher share of markets they weren’t able to reach before by simply adding an effective eCommerce arm, but the flip-side of any sort of remote selling is an increase rate of returns. According to a recent article in Entrepreneur, some sectors have returns that approach 40 [...]
Customers rely on your reverse logistics team to have their returns processed efficiently so they can get a refund or exchange in time for a special event or birthday, but what those same returns management professionals mean to retailers and e-Tailers is something much greater. For both brick-and-mortar and eCommerce companies, the speed of reverse [...]
Too many businesses continue to place a heavy priority on sales, but neglect planning for reverse logistics. The problem, they argue, is that the ROI on reverse logistics is too low, or that it simply doesn’t matter because returns are an insignificant percentage of the revenue funnel. The truth is something else entirely, as it [...]
With consumer confidence up and economic recovery in full swing, retail sales are way up—and rising, according to data from the U.S. Census Bureau. This is great news for businesses everywhere, but it does create a very real risk that the monumental growth of eCommerce is going to lead to a serious stress on customer [...]
Returns management and reverse logistics are sometimes the elephant in the room for so many eCommerce retailers. Even though customer satisfaction with these processes has increased modestly, they still have a long way to go to be on par with other aspects of eCommerce that absolutely delight customers everywhere. Good Returns Policies Make Good Business [...]
When it comes to returns management, eCommerce companies are often concerned about the real costs of accepting merchandise back. Although it may cost a little extra to pay for your customers to send their purchases to your reverse logistics facility, you should always offer free returns. Even with the additional expense, you may find you [...]
