Everybody knows that your supply chain’s Last Mile can be seriously expensive, but besides that, have you ever really given it much thought? As it turns out, Illinois Institute of Technology professor Gurram Gopal and software engineer Alvaro de Miguel put their heads together to make sense out of those dollars, and where you’re best [...]
It’s no secret that the biggest percentage of returns to eCommerce retailers come from apparel . Clothing, shoes and other accessories are unique in that the fit really matters a lot. In fact, it’s about the only thing that does. When a customer buys a shirt or a pair of jeans from your eCommerce shop, [...]
Data is everywhere, and if your eCommerce company is paying attention, the information that you’re swimming in every day could be used to improve your returns management by eliminating many of the reasons that customers send their orders back. According to a recent article in Entrepreneur, 67 percent of all returns could have been prevented [...]
Today’s supply chain is completely different than it was just 10 or 15 years ago. In this short amount of time, paper record-keeping has morphed into fully digital, up to the minute, automated series of data point recordings. The eCommerce supply chain is changing fast, in real-time. A Few Tricks of the Modern Supply Chain [...]
It’s enough to make a retailer have a panic attack when you consider that over 30 percent of all products ordered online are returned, especially in sectors like fashion where descriptions and fit matter most. The return rate for similar brick and mortar stores is just 8.89 percent, according to an infographic published by Invesp. [...]
For eCommerce retailers in the fashion industry, returns have been a challenge for some time. With return rates as high as 30 to 40 percent in some cases, the entire sector has been searching for a better solution to a problem that threatens to bring them to their knees every day. Customers want free shipping [...]
“What gets measured gets managed,” the axiom goes, so why is it that so many retailers and eCommerce companies are still ignoring their returns? A recent study by Peerless Research Group has revealed that 2017 was yet another year where reverse logistics went by the wayside for many eCommerce operations, even as returns increased across [...]
The first eCommerce retailers opened up shop in the mid-1990s, barely noticed by the retail industry as a whole. In fact, the Census didn’t bother to record their sales until 1999, when eCommerce represented just 0.6 percent of the retail sector. At the end of 2017, eCommerce controlled 9.1 percent of all retail sales, and [...]
In today’s high-return online retail world, the question isn’t if, but when, you’ll have to choose a returns management solution. For some businesses, this will take the form of an in-house team that uses various tools to move your returns back to the warehouse quickly, for others it could be a returns management solution provided [...]
No matter what retail sector you’re in, the least fun thing you can do is have to deal with returns. Not only is returns management time-consuming, it’s costly, and without a good reverse logistics team in place, it can literally eat you out of house and home. That’s why some businesses require RMAs prior to [...]
