What’s A Serial Returner + Do You Have Any?

Reverse logistics can be a huge expense for retailers, especially those in the eCommerce fashion segment. These merchants regularly see returns rates of around 30 percent, even when they’re doing everything right. It has little to do with the merchant and a lot to do with their customers, namely the “Serial Returner.” What is a [...]

2018-12-13T16:12:19+00:00January 2nd, 2019|Categories: Business, Customer Service, Returns Management|0 Comments

5 Surefire Tips For A Better Return Process

Reverse logistics are tough on all kinds of businesses, but they’re particularly hard for eCommerce retailers. These folks can experience as high as 30 percent in returns in any given sales cycle! Whether your company sees a lot or just a few returns, it’s important that your returns process be as good as it can [...]

2018-12-12T20:25:03+00:00December 26th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

Is It Time To Revisit Your Returns Experience?

According to a recent article in Inbound Logistics, retailers continue to throw money away by neglecting their returns experiences. The example cited was Burberry, the iconic British luxury brand, which destroyed $38 million worth of unsold and returned items in the last year, bringing its five year total loss due to destruction to $400 million. [...]

2018-11-15T18:18:05+00:00December 19th, 2018|Categories: Business, e-Commerce, Return Policy|0 Comments

Are You Investing Enough In Returns, Returns, Returns?

With consumer confidence and incomes high and unemployment low, the National Retail Federation is predicting one of the biggest holiday shopping seasons in a long time. The organization is looking at total sales of $717.5 to $720.9 billion, a 4.3 to 4.8 percent increase over last year, which itself was a 5.3 percent increase over [...]

2018-11-15T18:11:49+00:00December 12th, 2018|Categories: e-Commerce, Return Policy, Returns Management, Reverse Logistics|0 Comments

4 Important Approaches To Managing e-Commerce Returns

For e-Commerce retailers, as it turns out, selling the thing is the easy part. Dealing with the nearly one-third of those sales when they come home to roost can be a cumbersome, expensive and time-consuming process. It’s an unfortunate reality that must be faced if an online retailer wants to succeed, however. e-Commerce Returns Management [...]

2018-11-15T18:04:26+00:00December 5th, 2018|Categories: e-Commerce, Return Policy, Returns Management|0 Comments

3 Ways To Optimize Returns And Increase Profits

What comes up must come down, and, sometimes, what goes out of your inventory will inevitably be returned. Stores with physical locations can expect around eight percent of their sales to be reversed, eCommerce retailers may see return rates as high as 30 percent, depending on their segment. No matter how you look at it, [...]

2018-11-15T17:10:38+00:00November 28th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

3 Approaches To Building Trust With Your Returns Management Partner

Having a returns management partner you can trust is truly a winning strategy for your eCommerce business. Unfortunately, relationships like this rarely appear spontaneously, instead you’ll have to put in some time and effort to get the most out of your collaboration. If your choice reverse logistics company is run by total pros, though, you’ll [...]

2018-10-16T15:14:58+00:00November 21st, 2018|Categories: Returns Management|0 Comments

3 Signals That Good Returns Are Excellent Business

It’s no secret that good returns are good business, especially in the eCommerce space. Customers are understandably hesitant to risk purchasing a product they can’t interact with in real life without some way to get their money back, but it makes it difficult for you to know which transactions will turn into returns, let alone [...]

2018-10-16T14:43:26+00:00November 14th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

3 Tips For Increasing Reverse Supply Chain Visibility

When your returns can drop in from almost anywhere and do so unexpectedly, reverse logistics can turn into a stressful situation quickly. Your people want to do better, as do you, but all the different shaped and sized packages and inconsistently labeled products make for slow going in your returns management department. There has to [...]

2018-10-16T14:35:03+00:00November 7th, 2018|Categories: Reverse Logistics, Supply Chain|0 Comments

3 Ways To Wow Your Customers At Every Step Of The Returns Process

Everyone knows that sometimes an end is a new beginning, that a closed door leads to an open window. Sometimes a return is the path to a whole lot of purchases. In fact, after a customer has bought something from you, they’re 27 percent more likely to buy a second time and 54 percent more [...]

2018-10-16T14:25:30+00:00October 31st, 2018|Categories: Customer Service, Returns Management, Reverse Logistics|0 Comments
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