Time To Re-evaluate Your Returns Process?

When your business was still in its infancy, it wasn’t a big deal to keep track of returns when they arrived at your door. They didn’t amount to more than a few a day back then, but as you’ve grown, so has the volume of returned merchandise. You may think your reverse logistics process is [...]

2018-09-21T21:20:32+00:00October 24th, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

3 Ways To Better Manage Inevitable Customer Returns

eCommerce is growing and in a big way. Reuters reports that sales are expected to top $1 trillion by 2027, but of course it’s common knowledge that as much as about 30 percent of those online sales will be returned. This is the reason for UPS’s National Returns Day, the day of the year with [...]

2018-09-21T20:21:07+00:00October 3rd, 2018|Categories: Return Policy, Returns Management|0 Comments

Yes, There Is Value In A Sound Customer Return Operation

Your customers are everything. Without them you’d have no one to sell your products to, but at the same time, they can cost you a bundle when it comes to returns management. Not only is the average online retailer now handling returns at a rate of about 12 percent, eCommerce shops that specialize in clothing [...]

2018-08-15T19:24:13+00:00September 26th, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

Do Your Customers Like To Try Before They Buy?

It’s no secret that the biggest percentage of returns to eCommerce retailers come from apparel . Clothing, shoes and other accessories are unique in that the fit really matters a lot. In fact, it’s about the only thing that does. When a customer buys a shirt or a pair of jeans from your eCommerce shop, [...]

2018-07-03T16:30:01+00:00August 29th, 2018|Categories: Return Policy, Returns Management|0 Comments

Beyond Free Return Shipping

Data is everywhere, and if your eCommerce company is paying attention, the information that you’re swimming in every day could be used to improve your returns management by eliminating many of the reasons that customers send their orders back. According to a recent article in Entrepreneur, 67 percent of all returns could have been prevented [...]

2018-07-03T16:24:05+00:00August 22nd, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

3 Reasons Customer Returns Continue To Increase

Online shopping is like a freight train that can’t be stopped. For the last several years, it has showed consistent year-over-year growth in the double-digit percentages. The 2017 holiday season alone grossed over $119 billion, a 16.9 percent year-over-year increase, according to US Census data. Unfortunately, what goes up must also come down, and what’s [...]

Good Returns Management Is Good Business

Perhaps you are just now realizing that your returns management offerings are not really keeping up with the rest of your success, causing some major ill will between shoppers and your brand. What’s a small business owner to do? Well, good returns management is just good business. Time to look into a reverse logistics team! [...]

2018-02-09T22:37:29+00:00April 4th, 2018|Categories: Return Policy, Returns Management|0 Comments

How Better Returns Lead To Increased Productivity

Anyone who has spent any amount of time dealing with eCommerce can tell you, running an online shop or bricks-and-clicks operation means becoming proficient in handling returns. Reverse logistics has to be a high priority, especially when you consider that as much as 30 percent of what’s ordered from eCommerce vendors is returned. This is [...]

2018-02-09T16:44:58+00:00March 21st, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

3 Trends In Streamlining The Returns Process

Selling anything online has become a careful balancing act between moving enough inventory to make a meaningful profit and not getting bogged down with too many returns to justify the effort you’re putting forth. Because returns can reach 30 percent in some eCommerce retail sectors, it’s vital that your returns process is as streamlined as [...]

2018-02-06T21:41:12+00:00March 14th, 2018|Categories: Return Policy, Returns Management|0 Comments

How To Have A Clear, Effective Reverse Logistics Policy

Is your reverse logistics policy as clear and effective as it could be? Do your employees understand exactly what to do with products when they show up damaged or in the entirely wrong packaging? It’s vital to have a clear, effective reverse logistics policy in place if you’re going to handle your own returns management. [...]

2018-01-31T12:57:08+00:00November 8th, 2017|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments