eCommerce Logistics Costs Hit Record Highs In U.S.

The first eCommerce retailers opened up shop in the mid-1990s, barely noticed by the retail industry as a whole. In fact, the Census didn’t bother to record their sales until 1999, when eCommerce represented just 0.6 percent of the retail sector. At the end of 2017, eCommerce controlled 9.1 percent of all retail sales, and [...]

2018-06-13T14:26:37+00:00July 18th, 2018|Categories: e-Commerce, Fulfillment Services|0 Comments

Retail and The Continuing Growth of Omnichannel

Source:   Real life and the virtual one are slowly becoming indistinguishable, especially when it comes to shopping. The digital sea isn’t what it used to be, now there are ferries crossing it constantly to make connections between online-first companies and their brick and mortar shops, as well as joining the traditional brick-and-mortar retailers [...]

2018-04-13T19:31:18+00:00June 13th, 2018|Categories: e-Commerce, Omnichannel, Uncategorized|0 Comments

Are People Still Shopping In Physical Stores?

In this eCommerce age, it can be easy to fall into the thought trap that traditional retail is dying a slow death. The fact is that many retailers are still feeling their way into new niches and configurations that will serve them well in the decades to come. Not only is it important for retailers [...]

2018-04-13T19:06:44+00:00May 30th, 2018|Categories: Business, e-Commerce|Comments Off on Are People Still Shopping In Physical Stores?

Retail, The Supply Chain And Your Evolving eCommerce Operation

If you’ve been a part of the eCommerce world for very long, you’ve seen how quickly the retail supply chain can shift due to customer demands. These days, it’s fine to wait a week for shipping, tomorrow more than four days is just too many. As customer needs and wants evolve, so must your supply [...]

2017-11-22T21:28:15+00:00January 17th, 2018|Categories: e-Commerce, Supply Chain|0 Comments

Reverse Logistics And Your eCommerce Technology

eCommerce is an industry that’s booming, there’s absolutely no doubt. With more than $105 billion in actual sales during the second quarter of 2017, and a whopping 16.3 percent growth year over year during that same quarter, everything in eCommerce is coming up roses. But, just having an eCommerce presence isn’t enough to guarantee [...]

2017-11-22T20:01:36+00:00January 3rd, 2018|Categories: e-Commerce, Reverse Logistics|0 Comments

Reverse Logistics, eCommerce And Your Online Store

Although eCommerce is growing at a rapid rate, with a forecasted sales value of $414 million for 2018, the returns rate of online products is frightful. At least 30 percent of all products ordered online are returned to eCommerce shops, as compared to just 8.89 percent that go back to brick and mortar shops. That’s [...]

2017-10-12T21:35:37+00:00December 13th, 2017|Categories: e-Commerce, Reverse Logistics|0 Comments

4 Ways Your eCommerce Retail Site Needs A Streamlined Returns Process

Having a streamlined returns process for your eCommerce retail site can benefit you in a number of ways, including improving customer retention and even creating strong customer engagement, which ultimately leads to return sales. A really good returns process backed by an excellent reverse logistics team can make a dramatic difference in your number of [...]

How Easy Is Your Easy Return Policy?

Customers everywhere want to know that they can return their purchases, should there be a problem. No one in retail is unaware of this fact, but it seems that giving those customers an easy returns process is still not a high priority for businesses in the retail sector. In fact, according to a recent survey [...]

2017-07-10T16:30:40+00:00August 30th, 2017|Categories: Business, e-Commerce, Fulfillment Services, Returns Management|0 Comments

Why You Need A Sound Reverse Logistics Strategy

Reverse logistics is more than just taking a product back from a dissatisfied customer. In fact, what returns management can do for your company is monumental, from the moment an item leaves the warehouse, headed to its purchaser, until it comes back and is ultimately re-entered into the system somewhere. From each important part of [...]

2017-07-10T16:30:40+00:00July 26th, 2017|Categories: Business, e-Commerce, Fulfillment Services, Reverse Logistics|0 Comments

Is Your Return Policy As Consistent As It Could Be?

Although eCommerce sales numbers are ever-climbing, customers continue to report that there’s a lot left to be desired with the experience. According to an ongoing study by UPS, returns satisfaction is among the areas where online shoppers are least satisfied, even when considering brick-and-mortar stores with online shops. A mere 67 percent of shoppers reported [...]

2017-07-10T16:30:40+00:00July 12th, 2017|Categories: Business, e-Commerce, Return Policy, Reverse Logistics|0 Comments