In the last couple of years, WalMart has really stepped up its fulfillment game in its efforts to catch up to Amazon.com. WalMart.com got a total redo, from the ground up, then came the two-day shipping (which is now free without a membership fee) and now, an expansion of that free shipping into its third-party [...]
No one really wants to have to deal with returns, but the reality is that if you’re selling something, some people won’t get it quite right on the first try. For online retailers, as much as 30 percent of your sales may ultimately come back. There’s no single solution to help slow the bleed, but [...]
Reverse logistics can be a huge expense for retailers, especially those in the eCommerce fashion segment. These merchants regularly see returns rates of around 30 percent, even when they’re doing everything right. It has little to do with the merchant and a lot to do with their customers, namely the “Serial Returner.” What is a [...]
According to a recent article in Inbound Logistics, retailers continue to throw money away by neglecting their returns experiences. The example cited was Burberry, the iconic British luxury brand, which destroyed $38 million worth of unsold and returned items in the last year, bringing its five year total loss due to destruction to $400 million. [...]
In this eCommerce age, it can be easy to fall into the thought trap that traditional retail is dying a slow death. The fact is that many retailers are still feeling their way into new niches and configurations that will serve them well in the decades to come. Not only is it important for retailers [...]
Reverse logistics shouldn't be a term that’s new to anyone in retail today, but it seems that there are still businesses that are hesitant to officially put a reverse logistics plan into play. It’s almost as if not doing it will somehow curb the crushing wave of returns that are a part of eCommerce in [...]
The nutritional label changes that manufacturers are required to make by July 26, 2018, have given many companies a chance to rethink how they’re dealing with their labels beyond packaged foods. If you sell anything that requires informational labeling, it may be high time to consider something a little bit different: How about a SmartLabel™? [...]
Did you know your business could be more efficient and grow faster? Of course it could! There’s always room for improvement, especially if you’re not using real-time data to track your supply chain or handle your inventory management. Data can help you tighten up any aspect of your company, from order management to reverse logistics, [...]
It may seem pretty counterintuitive to proclaim that customer returns can actually be fairly profitable for your business, but the truth is that if they’re handled well by your returns management team, it can be true. Not only do good experiences with returns help improve customer retention, which opens all kinds of doors, field research [...]
Having a streamlined returns process for your eCommerce retail site can benefit you in a number of ways, including improving customer retention and even creating strong customer engagement, which ultimately leads to return sales. A really good returns process backed by an excellent reverse logistics team can make a dramatic difference in your number of [...]
