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So far smartreturns has created 77 blog entries.

3 Signals That Good Returns Are Excellent Business

It’s no secret that good returns are good business, especially in the eCommerce space. Customers are understandably hesitant to risk purchasing a product they can’t interact with in real life without some way to get their money back, but it makes it difficult for you to know which transactions will turn into returns, let alone [...]

2018-10-16T14:43:26+00:00November 14th, 2018|Categories: Returns Management, Reverse Logistics|0 Comments

3 Tips For Increasing Reverse Supply Chain Visibility

When your returns can drop in from almost anywhere and do so unexpectedly, reverse logistics can turn into a stressful situation quickly. Your people want to do better, as do you, but all the different shaped and sized packages and inconsistently labeled products make for slow going in your returns management department. There has to [...]

2018-10-16T14:35:03+00:00November 7th, 2018|Categories: Reverse Logistics, Supply Chain|0 Comments

3 Ways To Wow Your Customers At Every Step Of The Returns Process

Everyone knows that sometimes an end is a new beginning, that a closed door leads to an open window. Sometimes a return is the path to a whole lot of purchases. In fact, after a customer has bought something from you, they’re 27 percent more likely to buy a second time and 54 percent more [...]

2018-10-16T14:25:30+00:00October 31st, 2018|Categories: Customer Service, Returns Management, Reverse Logistics|0 Comments

Time To Re-evaluate Your Returns Process?

When your business was still in its infancy, it wasn’t a big deal to keep track of returns when they arrived at your door. They didn’t amount to more than a few a day back then, but as you’ve grown, so has the volume of returned merchandise. You may think your reverse logistics process is [...]

2018-09-21T21:20:32+00:00October 24th, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

What Walmart’s Zero Waste Approach Means For Your Reverse Logistics

According to a report recently generated by Walmart, the future is nothing but green. The company has set goals to achieve zero waste in facilities located in Canada, Japan, the UK and the United States by 2025. Behind the scenes, the big box giant has already been making mighty strides toward this goal. For example, [...]

2018-09-21T21:00:51+00:00October 17th, 2018|Categories: Reverse Logistics, Uncategorized|0 Comments

3 Ways Reverse Logistics Is Evolving To Meet Needs Of Customers, Market

Usually, when the word “logistics” comes up, people are talking about the forward, customer-facing side. This part of the supply chain gets a lot of attention for constantly innovating and finding new ways to increase both speed and efficiency. What fewer people, even business owners, pay attention to is reverse logistics, the processes by which [...]

2018-09-21T20:20:29+00:00October 10th, 2018|Categories: Customer Service, Reverse Logistics|0 Comments

3 Ways To Better Manage Inevitable Customer Returns

eCommerce is growing and in a big way. Reuters reports that sales are expected to top $1 trillion by 2027, but of course it’s common knowledge that as much as about 30 percent of those online sales will be returned. This is the reason for UPS’s National Returns Day, the day of the year with [...]

2018-09-21T20:21:07+00:00October 3rd, 2018|Categories: Return Policy, Returns Management|0 Comments

Yes, There Is Value In A Sound Customer Return Operation

Your customers are everything. Without them you’d have no one to sell your products to, but at the same time, they can cost you a bundle when it comes to returns management. Not only is the average online retailer now handling returns at a rate of about 12 percent, eCommerce shops that specialize in clothing [...]

2018-08-15T19:24:13+00:00September 26th, 2018|Categories: Return Policy, Returns Management, Reverse Logistics|0 Comments

3 Tips For Lowering Your Returns Management Costs

While eCommerce companies are seeing an uptick in spending on their goods, they’re also seeing more and more returns as a result. As much as 40 percent of purchases in some online segments are returned, especially when it comes to fashion and other areas where fit is critical. Sure, you may not be seeing numbers [...]

2018-08-15T19:13:06+00:00September 19th, 2018|Categories: Returns Management|0 Comments

3 Ways To Evaluate Your Current Reverse Logistics Process

Your current reverse logistics process is going pretty well, isn’t it? If you can’t say one way or the other, it’s definitely time to re-evaluate how your returns management system is working. Whether you are or you work with service companies that are constantly replacing parts in the field or eCommerce merchants that experience the [...]

2018-08-15T19:06:36+00:00September 12th, 2018|Categories: Reverse Logistics|0 Comments